Welcome to our FAQ page! Here you will find answers to the most frequently asked questions about our print shop. Whether it's about ordering processes, file formats or delivery times - we want to make sure that you have all the information you need to successfully implement your print projects.
General questions
Opening hours
Monday to Friday
07.30 - 12.00
13.30 - 17.30
Goods Receipt Logistics Center
Tuesday and Thursday
07.30 - 11.30
13.30 - 16.30
The following payment methods are available to you:
- Payment by invoice
- Payment by Twint
- Credit card payment
- Cash payment
We put color on paper, and the possibilities are almost limitless. Flyers, business cards, mailings, brochures, posters and much more are produced in-house.
If you have any special requests or wishes, please do not hesitate to contact us.
The designation "DIN-A" stands for "Deutsche Industrienorm Ausführung A". The DIN-A formats are designed in such a way that they can each be halved or doubled by their aspect and size ratios without changing the ratio of the side lengths. This allows easy and quick conversion from one format to another.
DIN A0 | 841 × 1189 mm | Print sheets, posters, maps, flipchart sheets |
DIN A1 | 594 × 841 mm | Print sheets, posters, maps, flipchart sheets |
DIN A2 | 420 × 594 mm | Desk pads, wall calendars, flipchart sheets |
DIN A3 | 297 × 420 mm | Newspapers, sheet music, posters |
DIN A4 | 210 × 297 mm | Journals, brochures, magazines, forms, stationery |
DIN A5 | 148 × 210 mm | Notepads, flyers, index cards |
DIN long | 105 × 210 mm | Flyers, folded flyers, cards, envelopes |
DIN A6 | 105 × 148 mm | Greeting cards, postcards |
DIN A7 | 74 × 105 mm | Flyers, folding flyers, pocket calendars, bonus cards |
DIN A8 | 52 × 74 mm | small business cards, stickers, labels, playing cards |
Black art" refers to the craft or artistic activity of printing ink on paper to create replicas. Today, the activities of printers, media designers, polygraphs or prepress technicians in particular fall under the heading of black art. So, by and large, everything that happens in our pressroom.
You can find more information in our blog post "The black art".
Print data
You can upload your print files via our website using the web upload feature. The files may be up to 10 GB in size. Depending on the size of the files, the upload may take a few minutes.
Click here to upload via the web:
To ensure that the colors are correctly represented on the printed product, it is important to supply the print data in the CMYK color space.
To ensure a clear and sharp result, it is also important that the print data is delivered in sufficient resolution. We recommend a resolution of 300 dpi.
As a data format, we prefer print-ready PDF files with edge trim or packaged open data. We accept the following file formats:
.pdf, .psd, .ind, .ai, .jpg, .png, .svg, .docx, .mp4, .xls, .eps
There are a few things to keep in mind when creating print data.
- It is important that the colors of the print data are created in the CMYK color space.
- The print data must have a resolution of 300 dpi.
- To avoid unsightly margins in the final product, the print data should have sufficient distance to the edge. We recommend a distance of about 3 mm.
- All fonts should be embedded in the print data to ensure that the fonts are displayed correctly.
As soon as we have received your order, we will carefully check your print data. If we discover a problem that would have a significant impact on the quality of the print result, we will contact you immediately.
Before a print product is produced in the final run, it is approved for printing - also known as "good to print. In this process, the customer receives a press proof or control printout, on the basis of which final changes and corrections can be noted. If there are no more changes, a "Good to print" is issued and we start the final production.
In order to guarantee a clean print without white paper edges - also known as "flash" - for all print products, the data must be laid out 3 mm larger all around. After printing, the print product is trimmed to the final format.
The number 4 stands for the four colors CMYK (Cyan, Magenta, Yellow, Key). Therefore, 4/0 means that the front of a print product is printed in the colors CMYK and thus in color, and the back is not printed. Which in turn means that with 4/4, the front and back are printed in the colors CMYK and thus in color.
To optimize the production process, we store and archive all print data so that we can access previous files as needed. All personal data is deleted in accordance with GDPR regulations as soon as it is no longer needed.
Yes, repeat orders are always possible with us, as all print data is archived and stored. This saves you time and money and allows you to concentrate on more important things.
Environment
All printed matter produced by us is made in Switzerland. Most of the print products are manufactured in-house in the heart of Goldach. Some products are produced in cooperation with regional partners.
We attach great importance to environmental and climate protection. In doing so, we rely on sustainable forestry and pay attention to strict ecological and social standards when selecting our paper. We do our best to recycle our paper waste from the pressroom and offices to enable reuse. Our print production is climate-neutral and we are reducing our Co2 emissions out of conviction. To use sustainable energy sources, we operate a photovoltaic system that covers up to 20% of our electricity needs.
Printing can be climate-neutral by minimizing the environmental impact of the printing process and offsetting the remaining carbon emissions. This includes measures such as using recycled paper, environmentally friendly inks, energy-efficient presses, renewable energy sources and carbon offsetting. If a company wants to print in a climate-neutral way, it should choose environmentally friendly printing options and go through an appropriate certification process to ensure that the remaining emissions are offset by investing in climate protection projects.
Web service
Nowadays a website has become a central tool for companies, it serves as a figurehead for the company and can simplify many processes. On the one hand, a website presents the company, the products, the services, the team, the philosophy and the partners. On the other hand, many processes and procedures such as orders and customer inquiries can be solved quickly and easily.
With a content management system, or CMS for short, users can create, edit and publish website content such as text, images, videos and other media without any programming knowledge.
A CMS also offers a variety of features, such as using a content management system to schedule and publish content, create user accounts with different access rights, provide search engine optimization tools, and more.
There are many different CMS platforms on the market, including WordPress, Typo3, Drupal and many others. We usually work with WordPress.
Depending on your requirements, your website will be hosted in Switzerland, Europe or internationally. Anything is possible in this area and you are welcome to discuss your requirements with us.
In Switzerland, privacy statements, imprint and cookie banner on websites are required by law. However, the cookie banner is only mandatory if cookies are used on the website. The use of privacy statements, imprint and cookie banner on a website is regulated in Switzerland by the Federal Data Protection Act (DPA).
It is not recommended to use content such as text, images and graphics for your website without the express permission of the copyright holder. According to copyright law, the copyrights of authors, photographers and graphic designers are protected, and unauthorized use of their works can lead to legal consequences. However, there are also images and graphics on the Internet that can be used with a Creative Commons license.
Search engine optimization (SEO) involves improving a website's visibility and ranking in the organic search results of search engines such as Google, Bing and Yahoo. The higher a website appears in the search results, the more likely it is to be visited by users. SEO can be improved in many different ways and is a constant process.
With Google Ads, companies can place ads in Google's search results and on other websites that use Google AdSense. The ads can be targeted to the audience and different ad formats such as text ads, image ads, video ads and shopping ads are possible.
In many cases, Google Ads can be very beneficial for businesses, especially those that want to quickly achieve high visibility or target their specific audience. If you're interested in Google Ads, let us advise you and help you launch your first campaign.
Production
Our goal is to fulfill all orders as quickly as possible. Thanks to our flexible production process, we can respond quickly even on short notice.
Production time may vary depending on the product, order quantity, and machine utilization. If you need your order completed particularly quickly, we can also arrange express printing for you.
Just talk to one of our staff members—together we'll find a solution that works for you.
In digital printing, the data is transferred directly to the digital press. The offset printing process is a lot more complex. The ink is printed indirectly onto the paper via a printing plate and then a blanket cylinder. In offset printing, the ink strongly penetrates the paper, whereas in digital printing, the ink lies on the paper, which often makes the image look glossier in digital printing compared to offset printing.
For more information, check out our blog post “Offset Printing vs. Digital Printing – What’s the Difference?”.
The RGB color model consists of the light colors red, green, and blue, which together produce white and are used on screens. The CMYK color model consists of the object colors, cyan (blue), magenta (red), yellow (yellow) and key (black), which together produce black and are used for print products. It is important to use the CMYK color model for print media such as posters, flyers, and magazines, and the RGB color model for all online applications such as websites, social media photos, and videos.
For more information, check out our blog post “RGB vs. CMYK – What’s the Difference?”.
You can choose from a selection of different papers and grammages (paper thickness in grams per m²). We offer everything from uncoated natural or recycled paper to satin and glossy coated paper.
We will be happy to advise you and work with you to find the right paper for your project.
There are various options for adding a special touch to your designs by means of finishing. Embossing can be used to create tactile effects, while foiling provides a visual shine. Softtouch offers a combination of haptic and visual highlights. There are many other finishing options, such as relief varnishes or hot foil finishes. In collaboration with us, you can explore the many possibilities of paper finishing and give free rein to your creativity. We will be happy to advise you and help you find the right finish for your print product.
Depending on the number of pages, desired appearance and intended use, different types of binding are used. We offer the following types of binding:
- Wire stitching
- Perfect binding
- Ring binder
- Thread stitching
- Ring eye stitching
- Spiral binding
For more information, check out our blog post “The Right Binding Method for Your Printed Product.”
The types of folds can be divided into two categories: Parallel folds and cross folds. The parallel folds run in parallel fold lines, whereas the cross folds form a cross.
Print sheets are folded into specific shapes during folding. Depending on the type of fold used, this results in different numbers of breaks and pages without the print product having to be bound.
You can find more information in our blog post "What types of folds are there?".
Shipping
We offer different shipping methods, so your printed products can be sent by A or B Mail or delivered directly to you by our in-house driver.
We deliver to all countries on request!
You can pick up any of our products on site. This is possible both during our opening hours and outside of our opening hours. It is best to discuss a desired on-site collection with one of our employees straight away.
Costs
The three factors that determine the price of a print product or marketing measure are scope, complexity and delivery time. The cost of a final product depends on the effort required to realize it. The greater the scope and the more complex the print product or marketing measure, the higher the costs. The effort here includes the planning, conception, design, implementation and delivery of the final product. Costs can vary depending on requirements and needs. An individual quote can provide clarity here.
The cost of 200 business cards can vary depending on the design, paper type and finishes.
As a rule, we can produce 200 business cards from a price of CHF 80.
Depending on the function of a website, the price can vary greatly. A simple blog or static website with a few pages can be created for as little as 4500 francs, while a complex website with many features and customizations can cost several thousand francs or more.
Would you like to make a difference with us?
Then contact us now. We look forward to hearing from you!